Refund policy

Last updated: November 11, 2026

This policy applies to purchases from Westmere at www.westmereshoes.com, operated by Westmere Trading LLC.

1. When a return or other remedy is available

We accept return requests when we are responsible for a problem with your order, including an incorrect item or size supplied by us, damage on arrival, a product defect, or a material difference between the product received and its description at the time of purchase. Depending on the circumstances and applicable law, the appropriate remedy may be a refund, replacement, repair, or another remedy agreed with you. We will not require you to accept store credit instead of a refund when a refund is legally required.

2. Change-of-mind and customer-selection returns

Except where required by applicable law, we do not accept returns or exchanges because you changed your mind, selected the wrong size or color, no longer want the item, or find that a correctly supplied and accurately described item does not fit your personal preference. Please review the product information and size options before placing your order. This restriction does not apply if we supply a different size from the one ordered, provide materially inaccurate sizing or product information, or if another statutory remedy applies.

3. Reporting a problem

Please contact support@westmereshoes.com, preferably within 30 calendar days after delivery, with your order number and a description of the issue. Where reasonably available, include photographs of the item, packaging, and the problem. The 30-day period is a requested reporting timeframe, not a limitation on any longer statutory rights or remedies, including for defects that could not reasonably have been discovered earlier. Contact us as soon as reasonably possible after discovering a problem.

Please keep the item and packaging while we review your request. Do not continue using an item if doing so could worsen the damage. Original packaging and photographs can assist our review, but their absence does not automatically eliminate a valid statutory claim.

4. Return instructions and costs

Contact us before sending a return. We will provide the appropriate return address and instructions for an eligible return. Our business mailing address is not an authorized return destination unless we specifically confirm it for your order.

For an eligible return resulting from our error or a defective or damaged item, we will provide a prepaid return label or arrange and pay the reasonable return shipping costs. We do not charge a restocking fee for these returns. Please use the return method we provide, or agree any alternative costs with us first.

5. Refunds

If a return is required, we will initiate an approved refund within 5 business days after receiving the returned item and confirming the issue. If we confirm that no return is required, we will initiate the approved refund within 5 business days after confirming that decision. We will not delay a refund beyond any shorter deadline required by applicable law.

Refunds are issued to the original payment method. For a full refund arising from our error, the refund includes the amount paid for the affected item, applicable refundable taxes, and any original shipping charges attributable to that item. For a complete order returned because of our error, this includes the original standard shipping charge. Your bank or payment provider determines when an issued refund becomes visible in your account; that posting time is separate from our processing time. Contact us if you have not received confirmation of an approved refund.

6. Order cancellations

You may cancel an order within 48 hours after placing it, provided it has not already shipped. Email support@westmereshoes.com with your order number and a clear cancellation request. We assess eligibility using the time we receive your request. Eligible canceled orders will be refunded to the original payment method within 5 business days, or sooner where required by law. Once an order has shipped, the voluntary cancellation option is unavailable; the other rights described in this policy still apply.

7. Missing deliveries and legal rights

If an order is delayed, missing, or marked delivered but not received, contact us so we can investigate with the carrier and provide an appropriate resolution. A carrier scan alone does not remove any responsibility we have under applicable law. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded, including rights relating to defective or misdescribed goods, unshipped orders, or payment disputes.

Westmere Trading LLC, trading as Westmere
Website: www.westmereshoes.com
Email: support@westmereshoes.com
Telephone: +1 (337) 755-5883
Business mailing address: 2600 Coach House Loop, Castle Rock, CO 80109, United States