Terms of service
Last updated: November 11, 2026
These Terms govern your use of www.westmereshoes.com and purchases from Westmere, operated by Westmere Trading LLC ("Westmere," "we," "us," or "our"). Please read them together with our Privacy Policy, Shipping Policy, and Return and Refund Policy. Mandatory consumer rights take precedence over any inconsistent provision.
1. Eligibility and account information
You must have the legal capacity to enter into a binding purchase agreement, or use the website with the involvement of a parent or legal guardian who is responsible for the transaction. Provide accurate, current contact, billing, and delivery information. If you create an account, keep your credentials secure and promptly notify us of suspected unauthorized use.
2. Products and availability
We sell footwear for delivery within the United States. Product details, available sizes, prices, and stock are shown on the relevant product pages. Screen settings may cause minor color differences; this does not excuse a material discrepancy in an item's description. Please check your selected size and color carefully. Listings and availability may change for future purchases, but a change does not retroactively alter an accepted order.
3. Prices, shipping, and payment
Prices are displayed in U.S. dollars unless otherwise expressly stated. Applicable charges, including delivery charges and any taxes collected at checkout, are presented before you complete the purchase. We accept the payment methods available at checkout. Payment processing and fraud checks may be performed by Shopify and payment service providers. If a material pricing or listing error affects your order, we will contact you to confirm whether you wish to proceed on corrected terms, or cancel and refund any payment for the affected item; we will not charge an increased amount without your agreement.
4. Order acknowledgment and acceptance
Submitting an order is an offer to purchase the selected products. An automated order acknowledgment confirms receipt of your order and is not, by itself, final acceptance. We accept the order when we send a shipment confirmation, unless we expressly communicate acceptance earlier. Charging or authorizing payment does not remove our obligation to supply the goods or provide any refund required by law.
We may decline an order for a legitimate reason such as unavailability, inability to deliver to the address, a material listing error, or reasonable fraud concerns, subject to applicable law. We will notify you and promptly refund payment for goods we will not supply. We do not cancel or refuse service on an unlawfully discriminatory basis.
5. Shipping and cancellations
Orders are processed within 5 business days. Estimated transit after dispatch is 5–8 business days. These are separate periods; see our Shipping Policy for details and any delivery estimate provided for your order. You may request cancellation within 48 hours after placing an order only if it has not shipped. Contact support@westmereshoes.com promptly. Our voluntary cancellation cutoff does not limit statutory cancellation or refund rights.
6. Returns and remedies
We generally do not accept change-of-mind returns or exchanges, including a customer's incorrect size selection, except as required by law. Remedies for our errors, damaged or defective items, and materially misdescribed goods are explained in our Return and Refund Policy. No policy term limits a non-waivable consumer right.
7. Acceptable use and website content
Do not use the website unlawfully, interfere with its security or operation, introduce malicious code, access another person's account without permission, or copy content in a way that infringes applicable intellectual property rights. We may restrict access when reasonably necessary to address such misuse, while continuing to honor obligations for valid purchases.
Website content created or licensed by us is protected by applicable intellectual property laws. Product and brand names, trademarks, and logos belong to their respective owners. Displaying a brand does not, by itself, establish sponsorship, endorsement, or an authorized-dealer relationship.
8. Third-party services and privacy
Our store is hosted by Shopify. Payments, delivery, and other functions may use third-party service providers. Their separate terms may apply to the services they provide directly, but they do not displace our obligations as the seller. Our Privacy Policy describes personal-information practices. Please review the privacy notices of third-party websites you choose to visit.
9. Service availability and responsibility
We take reasonable care to provide accurate information and a functioning website, but temporary outages or technical errors can occur. To the extent permitted by law, we do not promise uninterrupted website access or warrant that general website information is error-free. This statement does not disclaim any warranty or obligation concerning purchased goods that cannot lawfully be disclaimed. Nothing in these Terms excludes liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.
10. Applicable law and disputes
These Terms are governed by applicable United States law and, to the extent permitted, the laws of Colorado, without depriving you of mandatory consumer protections applicable where you reside. Please contact us first so we can attempt to resolve an issue. These Terms do not require mandatory arbitration or waive any right to bring a claim in a court that has jurisdiction.
11. Changes and contact
We may revise these Terms for future use of the website and future orders. The version in effect when you place an order applies to that order, subject to applicable law. We will provide any notice required by law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Westmere Trading LLC, trading as Westmere
Website: www.westmereshoes.com
Email: support@westmereshoes.com
Telephone: +1 (337) 755-5883
Business mailing address: 2600 Coach House Loop, Castle Rock, CO 80109, United States