Shipping policy

Last updated: November 11, 2026

1. Shipping destinations and origin

Westmere currently ships to delivery addresses in the United States only. Orders are dispatched from within the United States. Delivery availability for a specific address is confirmed at checkout.

2. Order processing

We process orders within 5 business days after the order is placed and payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Processing includes preparing and packing the order and handing it to the carrier. Orders placed on weekends or holidays begin processing on the next business day.

3. Estimated transit and total delivery time

After dispatch, Economy shipping is estimated to take 5–8 business days. Transit time is additional to processing time. An order requiring the full processing period is therefore estimated to arrive within 10–13 business days after processing begins. Earlier dispatch may result in earlier arrival. Any specific delivery estimate provided at checkout or in your order confirmation should also be reviewed.

These are estimates, not guaranteed delivery dates. Carrier disruptions, severe weather, holidays, or other circumstances may affect delivery. If we cannot dispatch within the promised processing period, we will notify you, provide a revised estimate, and obtain any consent required for a delay. Where required by applicable law, you may cancel unshipped merchandise for a prompt refund rather than agree to a delay.

4. Shipping charges

• Economy shipping: $9.90 USD.
• Free Economy shipping: available on qualifying orders of $50.00 USD or more.

Eligibility and the applicable shipping charge are displayed at checkout before payment. Discounts or changes to the order can affect the qualifying order value shown at checkout. Any different shipping option or promotion will have its terms displayed before purchase. Rates may change for future orders; the charge accepted for an existing order will not be increased without your agreement.

5. Shipment updates and delivery problems

We send shipment confirmation to the email address provided with your order and provide tracking information when available. Carrier tracking may take time to update after a shipment is handed over.

Please check your delivery address before placing an order. Contact support@westmereshoes.com immediately if you notice an error; corrections may not be possible after dispatch. If your parcel is delayed, damaged, missing, or marked delivered but not received, contact us with your order number. We will investigate and arrange an appropriate resolution under the circumstances and applicable law. You are not required to pursue a carrier claim instead of exercising rights against us.

6. Taxes and duties

Orders ship domestically within the United States, so import customs duties are not normally expected on delivery. Any sales taxes or other government charges legally payable by the buyer are handled in accordance with applicable law and disclosed before purchase where required. We do not pass undisclosed inventory-import costs or seller-imposed import fees to you after purchase. If an unexpected customs charge is requested for an order represented as a domestic shipment, contact us before paying it so we can investigate.

7. Cancellations and returns

Orders may be canceled within 48 hours of placement only if they have not shipped. See our Return and Refund Policy for eligible returns and remedies. This policy does not limit mandatory consumer rights.

Westmere Trading LLC, trading as Westmere
Website: www.westmereshoes.com
Email: support@westmereshoes.com
Telephone: +1 (337) 755-5883
Business mailing address: 2600 Coach House Loop, Castle Rock, CO 80109, United States